A “crisis” situation is one that requires prompt attention, but is not immediately life threatening. A crisis occurrence is one that can be improved or resolved by a visit from a mobile crisis team, who generally responds within 48 hours, or by telephone counseling and referral from NYC Well, the Health Department’s 24-hour information and referral hotline operated by the Mental Health Association of New York City, Inc.​

1-888-NYC-WELL (1-888-692-9355) is a free, confidential help line for New York City residents. You can call 24 hours a day/7 days a week. The staff of trained mental health professionals help callers find mental health and substance abuse services. NYC Well is multilingual and multicultural. You can also text WELL to 65173 or go to NYC Well, an online resource for individuals, families and agencies in need of help and information:

• 1-888-NYC-WELL (1-888-692-9355)
• 1-888-692-9355 (Español)
• 1-888-692-9355 (中文)
• 711 (TTY for hearing impaired)